Customer Service Skills

At the end of the program, participants will be able to

Understand the concept of customer service
Contribute to the preparation of qualified employees who are able to perform the functions related to customer service
Identify effective ways to communicate with customers
Seeing and satisfying customers’ needs
Knowing how to deal with customers

Evaluation Strategy

Brainstorming

Course details

Customer service concept

direct communication
Telephone communication
Online communication
Communicate via fax

Who are your customers?

Overseas clients
Inside customers

What is the importance of customer service?

Provide support to small businesses and strengthen their position
Provides clients with self-supporting and caring services
Helps companies increase their profits

Skills Required for a Customer Service Officer

Patience and listening
Clear communication skills
calming and reassuring presence
persistence and adherence to
persistence and adherence to

Customer Needs

Knowing their main needs
Respect the customer’s time
Ability to provide assistance to the client

Other Details

Category: Uncategorized

Share Product

Overview
Course Description

This course is designed to prepare professional customer service personnel. Whatever their previous experience or educational qualification, they are welcome to join this comprehensive course that helps to succeed and excel in customer service jobs. Where you will be able to practice the skills that a customer service employee needs in an enjoyable hands-on training

Program Goals

This program aims to provide participants with the knowledge and skills necessary for the most important elements related to skills in customer service and to achieve the effectiveness of this art and to refine and develop their skills in relation to the communication process, which leads to effectiveness and an increase in productivity, development and upgrading…

Reviews

There are no reviews yet.

Be the first to review “Customer Service Skills”

Customer Service Skills