Customer Service Skills

Customer Service Skills

At the end of the program, participants will be able to

  • Understand the concept of customer service
  • Contribute to the preparation of qualified employees who are able to perform the functions related to customer service
  • Identify effective ways to communicate with customers
  • Seeing and satisfying customers’ needs
  • Knowing how to deal with customers

Evaluation Strategy

  • Brainstorming

Course details

Customer service concept

  • direct communication
  • Telephone communication
  • Online communication
  • Communicate via fax

Who are your customers?

  • Overseas clients
  • Inside customers

What is the importance of customer service?

  • Provide support to small businesses and strengthen their position
  • Provides clients with self-supporting and caring services
  • Helps companies increase their profits


Skills Required for a Customer Service Officer

  • Patience and listening
  • Clear communication skills
  • calming and reassuring presence
  • persistence and adherence to
  • persistence and adherence to

Customer Needs

  • Knowing their main needs
  • Respect the customer’s time
  • Ability to provide assistance to the client

Other Details


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Course Description

This course is designed to prepare professional customer service personnel. Whatever their previous experience or educational qualification, they are welcome to join this comprehensive course that helps to succeed and excel in customer service jobs. Where you will be able to practice the skills that a customer service employee needs in an enjoyable hands-on training

Program Goals

This program aims to provide participants with the knowledge and skills necessary for the most important elements related to skills in customer service and to achieve the effectiveness of this art and to refine and develop their skills in relation to the communication process, which leads to effectiveness and an increase in productivity, development and upgrading…


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